Get aligned on user research and journey mapping

Build great products with a customer-centric mindset. Use Lucidspark to collaborate throughout the user research process, share insights across teams, and keep everyone aligned.

A conceptual image showing sticky notes, emojis, freehand drawing, and collaborator cursors on a Lucidspark board

Collaborate across teams

Get product, UX, and engineering teams on the same page to better understand user wants and needs.

The perfect toolkit for user research

A conceptual image showing various Lucidspark features, such as Frames, Visual Activities, project timelines, and the timer

Explore customer needs

Use visuals to gain a deeper understanding of your customers’ goals and pain points, then transform those insights into buyer personas that drive strategy and engagement.

A conceptual image showing data and feedback organized in Lucidspark

Map the customer journey

Create journey maps to see your product from the user’s point of view. Centralize all research and project documentation to make your analysis simple and effective.

A conceptual image showing sticky notes, emojis, freehand drawing, and collaborator cursors on a Lucidspark board

Facilitate efficient working sessions

Bring your team together to share ideas and identify gaps in the user experience. Use sticky notes, images, emojis, and more to make your sessions interactive and productive.

A conceptual image showing Visual Activities and commenting in Lucidspark

Align stakeholders

Leverage a shared visual workspace to brainstorm and take action on opportunities to improve the user experience. Use Visual Activities and voting to achieve consensus on next steps.

See what’s possible with AI

Generate new ideas for delighting your customers with Collaborative AI. Use AI to explore divergent thinking, uncover key themes, and automatically summarize your working sessions.

Learn more about AI in Lucidspark

User research features in Lucidspark

Frames and Paths

Enable stakeholders to quickly move through content and easily formulate plans for customer retention.

Dynamic Table

Organize your research in a Dynamic Table so you can easily map dependencies and common themes.

Guest Collaborators

Add customers as Guest Collaborators to check your understanding of their needs and goals.

Embedded Links

Embed external documents from integrated apps in your Lucidspark boards to consolidate user research.

Visual Activities

Use Visual Activities as icebreakers in planning sessions or to get aligned on gaps and priorities.

Universal canvas

Quickly switch from Lucidspark to Lucidchart and utilize features that make your research actionable.

Integrations with leading apps

Streamline your team’s workflows by connecting Lucidspark with these featured apps—and many more.

Google embedded links

Embed Google Docs, Sheets, and Slides directly in Lucidspark, and be sure your team has the most up-to-date information.

Microsoft embedded links

Embed Microsoft documents created in Word, Excel, and PowerPoint into your Lucidspark boards to keep everyone on the same page.

Confluence

Enrich Confluence pages and spaces with Lucidspark boards to improve context, clarity, and collaboration across your whole team.

Additional resources

Lucid for product and UX article

See how Lucid uses Lucid to drive innovation for product and UX teams.

Lucid for user research video

Learn how Lucid uses Lucid to gather and understand customer feedback.

Research for product development

Discover the benefits of integrating user research into product development.

Get aligned on user research and journey mapping with Lucidspark